Have a question or need more information?
Need help with your product?
We've got you covered! Our dedicated product support team is here to assist you with any questions or issues you may encounter.
Whether it's troubleshooting, installation guidance, warranty claim, or simply seeking more information, we are ready to provide the support you need. Reach out to us by email, and we'll get back to you promptly. Your satisfaction is our priority!
To help us assess the issue, please send pictures/videos of the product taken at various angles and distances. If possible, include pictures of the box that the product arrived in, as it may have been damaged during transit.
Frequently Asked Questions
Can I return my order if it doesn’t work for me?
Yes. We offer a 30-day return window on unused items. If you want to start a return or have questions about eligibility, reach out to us and we’ll guide you through the process.
How long does shipping take?
Most orders ship within 2 to 5 business days. Large items are delivered in protective freight packaging. If you need help tracking a shipment or scheduling delivery, our support team can assist.
Do you help with installation questions?
Absolutely. Both the grooming table and bathing station arrive mostly assembled. If you need help during setup, just contact us and we’ll walk you through the steps or share the assembly video.
What if something arrives damaged or a part is missing?
No problem. Send us a quick message with your order details and a photo if possible. We’ll replace the damaged or missing piece right away under your warranty.